Student Complaint Policy and Process

It is the policy of Sterling College to provide an effective and acceptable means for a student to bring problems or concerns to the attention of the institution for review and resolution. Institutional complaint procedures are recorded in the student handbook under Procedure for Addressing Complaints

If you have followed the procedures listed in the student handbook and have not received a timely response, please contact the VP of Student Life (studentlife@sterling.edu) for further instructions on how to proceed.

 

State of Kansas Complaint Procedures

Private postsecondary institutions operating in Kansas must meet and maintain certain standards of quality in order to qualify for a certificate allowing them to offer or provide training or course work in the state of Kansas. It is the mutual goal of the Kansas Board of Regents and Sterling College to provide quality educational training and programs. Complaints that are not resolved by Sterling College may be directed to the Kansas Board of Regents, using their complaint procedure as outlined.

Other State Board Complaint Contacts

State Board of Education (Teacher Licensure)

            www.ksde.org                                                  785-296-3201

The appropriate Kansas State Board will review, investigate and resolve complaints. See the list at www.kansas.gov/agencies/ for additional relevant State of Kansas Agencies

 

State Consumer Protection Complaints

Complaints related to state consumer protection laws (for example: laws related to fraud or false advertising) shall be referred to the Consumer Protection division in the office of the Kansas Attorney General and shall be reviewed, investigated and resolved by that Unit:

http://ag.ks.gov/consumer-protection

Phone: 1-800-432-2310 or 785-296-3751

120 SW 10th Ave.

2nd Floor,

Topeka, KS 66612)

 

Accreditation Standards Complaints

Allegations regarding noncompliance with accreditation standards, policies, and procedures may be to HLC, 230 South LaSalle Street, Suite 7-500, Chicago, IL 60604. The Commission’s complaint policy, procedure and the Complaint form may be found on their website at https://www.ncahlc.org/HLC-Institutioins/complaints.thml?highlight=WyJjb21wbGFpbnQiXQ

If you are Sterling College Online Learning student, please refer to the Online Student Complaint Process.